The way [Twitter has] been most useful is in terms of following people. I’ve been able to use it for reporting and to find sources. Last year when a health insurance company raised its premiums in California and it affected thousands of people, I didn’t know how to reach any of them, so I sent a Tweet out to my followers: “Is there anybody out there who is a customer of Anthem Blue cross who got their insurance premiums raised?”
@lemoneyes tweeted me that she had and so I followed her. I got her information through DM and then emailed her, we verified her situation and then we sent a camera crew to her. The next morning she was on ABC’s Good Morning America. There is no way I could have done that before.